We are here to help, so please contact us if you have any concerns so we can assist. Refunds & Exchanges If you have made a mistake in your purchase please contact us immediately so we can assist, as we are unable to adjust your order once it has been shipped. Please choose carefully as we cannot offer refunds or exchanges for “change of mind” or if your recipient would prefer a different gift. We do not offer refunds or exchanges, once the gift has left our premises. Damaged or Faulty Items All items in Gifts For The Planet gifts are packed with due care to avoid damage, breakage or spoilage and are despatched from Gifts For The Planet in excellent condition. Gifts For The Planet does not accept responsibility for damage caused to a hamper once it has left our premises. However, In the event that your gift arrives damaged or faulty, please email hello@giftsfortheplanet.com.au with photos within 24 hours of the delivery to organise replacement items. Please note: do not accept a gift that is obviously damaged from any of our carriers. Item Availability On the odd occasion that an item may not be available due to circumstance beyond our control, we will replace this item with that of equal or greater value with out notice.