We support a wide range of payment methods. These options are:

• Credit Card
• Paypal
• Afterpay?
• Google Pay?
• Apple Pay?
• Alipay?

All orders that have been successfully placed will be accompanied by an order confirmation via email. This should come through within an hour from purchase and can sometimes land in the junk or spam folder so don't forget to look in there!

Brands have their own return policies, and users should review these policies before making a
purchase. Green Friday will provide visibility to the returns policies applicable to the Brand the item
is being purchased from.

A return must be initiated via
Green Friday, and Green Friday will be the agent representing both the user and the Brand. The
Brand will have final say on the acceptance of the return and eligibility for a refund.

Depending on the Brand you are purchasing from, there may be different items excluded for return. We will provide a link to the Brands Return Policy so you can double check

Refunds are processed within 3-5 business days after approval. Credit/Debit card refunds may take an additional 3-7 business days to appear in your account. PayPal or digital wallet refunds usually reflect within 24-48 hours. For direct bank transfers, expect the refund within 5-10 business days. Delays can occur due to bank processing times. If your refund hasn’t appeared after these periods, or if your payment method is inactive, please contact our customer support for assistance.

If you've received an incorrect item, please report it to us within 48 hours. Contact our customer support with your order number and details of the mix-up. We offer hassle-free returns and will ensure you get the correct product or a full refund promptly. For returns, we cover all shipping costs. Your satisfaction is crucial, so let us make it right.

If items are missing from your order, please contact us immediately. It's crucial to report this within 48 hours for swift assistance. Provide your order number and details of the missing items. We prioritize resolving these issues promptly, ensuring you receive the complete order or are compensated accordingly. For quick resolution, reach out via our Contact Us page or customer support hotline.

To cancel an order on our Shopify site, please do so immediately as orders move quickly to the shipping process. Visit your account's "Orders" section and select the order you wish to cancel. If the option is available, click "Cancel Order." If not, please contact customer support right away through our Contact Us page, providing your order number and cancellation request. We aim for your satisfaction and will process cancellations swiftly if within the allowed timeframe.

Depending on which Brands you are purchasing from, there may be differing benchmarks to qualify for free shipping. Green Friday keeps the same shipping matrixes as our Brands

We offer the same shipping methods as our brands. If you are purchasing from more than one brand, Express Shipping may not be available if one of those Brands do not offer Express Shipping

For Standard Shipping rates it will take between 2 and 8 Business days for your order to arrive

For Express Shipping rates it will take between 1 and 4 Business days for your order to arrive

Green Friday Currently does not ship internationally

Terms of Use - March 2024

Green Friday - User Agreement

This User Agreement governs your use of our website(s) located at https://www.greenfriday.com.au/ and any associated mobile applications (Site) and form a binding contractual agreement between you, the user of the Site and us, Green Friday Pty Ltd ACN 651 461 666 (Green Friday). In this User Agreement, “we” “us” and “our” refers to Green Friday.

This User Agreement is important and you should ensure that you read it carefully and contact us with any questions before you use the Site. By using the Site, you acknowledge and agree that you have had sufficient chances to read and understand the User Agreement and you agree to be bound by them. If you do not agree to the User Agreement, please do not use the Site.

1. Site and Services Availability

1.1. Green Friday reserves the right to modify, update, or discontinue any aspect of the Site or its services at any time without prior notice. This includes changes to features, functionalities, and availability of products and services.

1.2. While we strive to provide uninterrupted access to the Site, we do not guarantee that it will be error-free or continuously available. We may need to suspend access for maintenance, upgrades, or other reasons, and we will make reasonable efforts to minimise disruptions.

2. Order Processing and Cancellation

2.1. Orders placed through Green Friday may be subject to rejection or cancellation by Green Friday or the respective Merchants. Users will be notified promptly in such cases, and refunds will be issued as appropriate.

2.2. Users may cancel orders under certain circumstances, subject to the cancellation policies of the specific Merchant. Green Friday may allow order cancellation only if the order has not yet been processed or fulfilled.

3. Limitation of Liability

3.1. While Green Friday strives to provide a reliable platform, we disclaim any liability for indirect or consequential losses, except in cases of our own negligence or willful misconduct.

3.2. Users acknowledge that Green Friday acts solely as an intermediary between users and Merchants and is not responsible for the quality, safety, or legality of products and services offered by Merchants.

3.3. Our liability under these terms is limited, and users may be responsible for any loss or damage caused by their actions or omissions.

4. Fees to Merchants

4.1. Green Friday earns commission from Merchants for the sale of products and services through the platform. This commission may be based on various factors, including transaction volume and value.

5. Changes to Terms

5.1. Green Friday reserves the right to update or modify these terms and conditions at any time. Changes will be effective immediately upon posting on the Site, and users are encouraged to review the terms regularly.

5.2. Users agree that the terms in place at the time of order placement will govern their transactions, regardless of subsequent changes to the terms.

6. User Requirements

6.1. Users must be at least 18 years of age and agree to comply with this User Agreement when using the Green Friday website.

6.2. By accessing and using the Site, users represent that they possess the legal right and capacity to enter into binding agreements with Green Friday and Merchants.

6.3. Users agree to use the Site in accordance with applicable laws and regulations and to refrain from engaging in any illegal or unauthorised activities.

7. Registration & Guest Checkout

7.1. Users need to input their email address in order to check out. Users can login to their account to manage information, manage orders and a one time link will be sent to their emails to enable access.

7.2. Registering an account allows users to save their details for future purchases, access order history, manage preferences, and enjoy other benefits offered by Green Friday.

7.3. Users are responsible for maintaining the confidentiality of their account login details and must notify Green Friday immediately of any unauthorised use or security breaches.

7.4. Green Friday reserves the right to suspend, terminate, or close user accounts that violate this Agreement or engage in fraudulent activity.

7.5. Users agree to keep their registration details accurate and up-to-date at all times.

8. Site Usage and Restrictions

8.1. The Site is intended for personal use only, and users agree not to disrupt its operation or interfere with the experiences of other users.

8.2. Users must not use bots, scraping tools, or other automated methods to extract information from the Site without prior authorization.

8.3. Illegal or unauthorised use of the Site, including but not limited to fraudulent activities, is strictly prohibited.

8.4. Users must not modify, reproduce, distribute, or resell any content or materials from the Site without explicit permission from Green Friday.

9. Transactions

9.1. Green Friday acts as a limited agent for both users and Merchants, facilitating transactions, processing payments, and providing support services as described in this Agreement.

9.2. Users acknowledge that transactions conducted through the Green Friday platform create legally binding agreements between users and the respective Merchants.

9.3. Users agree to abide by the terms and conditions set by Merchants for each transaction, including payment terms, shipping policies, and return policies.

9.4. Green Friday reserves the right to refuse or cancel any order that violates this Agreement or applicable laws, without liability to the user.

10. Products and Services

10.1. Information about products and services listed on the Site is provided by Merchants, and Green Friday does not guarantee the accuracy or completeness of such information.

10.2. Users agree to be bound by the terms and conditions set by Merchants for each product or service purchased through the platform.

10.3. Green Friday reserves the right to modify, suspend, or remove any product or service listing from the Site at any time without prior notice.

11. Ordering and Delivery

11.1. By placing an order through Green Friday, users agree to purchase the selected products or services at the displayed prices and comply with the applicable terms and conditions.

11.2. Users may pay for orders using the payment methods accepted by Green Friday, including credit/debit cards, digital wallets, and other authorised payment methods. Payments will be processed through a secure third-party platform Stripe. Green Friday will not have access to payment details of customers.

11.3. Prices displayed on the Site may be subject to change without notice, and users are responsible for any applicable taxes, fees, or shipping costs associated with their orders.

11.4. Order processing and delivery times may vary depending on the Merchant's policies and the user's location. Green Friday will provide estimated delivery times when available, but actual delivery times may differ.

11.5. Users may cancel orders under certain conditions, as outlined in Section 2 of this Agreement. Once an order is processed or shipped, it cannot be cancelled.

12. Returns and Disputes

12.1. Merchants have their own return policies, and users should review these policies before making a purchase. Green Friday will provide visibility to the returns policies applicable to the Merchant the item is being purchased from.

12.2. Users must follow the return procedures outlined by Green Friday. A return must be initiated via Green Friday, and Green Friday will be the agent representing both the user and the Merchant. The Merchants will have final say on the acceptance of the return and eligibility for a refund.

12.3. Green Friday assists users in resolving disputes with Merchants and may facilitate communication or mediation between the parties when necessary.

13. Liability

13.1. Green Friday disclaims any liability for indirect or consequential losses arising from the use of the Site or services, except in cases of our own negligence or willful misconduct.

13.2. Users agree that Green Friday's liability is limited, and we will not be responsible for any damages or losses resulting from third-party actions or events beyond our control.

13.3. Users acknowledge that Green Friday acts solely as an intermediary between users and Merchants and is not liable for the quality, safety, or legality of products and services offered by Merchants.

14. Privacy

14.1. Green Friday respects user privacy and complies with applicable data protection laws. Users' personal information is collected, used, and disclosed in accordance with Green Friday's Privacy Policy.

15. Intellectual Property

15.1. All intellectual property rights related to the Site and its content, including logos, trademarks, and copyrighted materials, are owned by Green Friday or licensed to us by third parties.

15.2. Users may not reproduce, modify, distribute, or exploit any material from the Site without prior written consent from Green Friday

16. User Content

16.1. Users may submit content, including reviews, comments, and other materials, to the Site. By submitting content, users grant Green Friday a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content worldwide.

16.2. Users are solely responsible for the content they submit and must ensure that it does not violate any third-party rights or applicable laws. Green Friday reserves the right to remove or edit user-generated content that violates this Agreement or community guidelines.

17. Termination

17.1. Green Friday may suspend or terminate user access to the Site or services at any time without prior notice, in its sole discretion, for any reason, including but not limited to violation of this Agreement or suspected fraudulent activity.

17.2. Upon termination, users must cease all use of the Site and services, and any provisions of this Agreement that would reasonably be expected to survive termination will continue to apply.

18. Governing Law and Dispute Resolution

18.1. This Agreement and any disputes arising out of or related to it will be governed by and construed in accordance with the laws of [Jurisdiction], without regard to its conflict of law principles.

18.2. Any dispute, controversy, or claim arising out of or relating to this Agreement or the breach, termination, or validity thereof shall be settled by arbitration in accordance with the [Arbitration Rules] of [Arbitration Institution]. The seat of arbitration shall be [City], [Country], and the language of the arbitration shall be [Language].

19. Severability

19.1. If any provision of this Agreement is held to be invalid, illegal, or unenforceable under any applicable law, such provision shall be deemed amended to achieve as nearly as possible the same economic effect as the original provision, and the validity, legality, and enforceability of the remaining provisions shall not in any way be affected or impaired.

20. Entire Agreement

20.1. This Agreement constitutes the entire agreement between the user and Green Friday regarding the subject matter herein and supersedes all prior or contemporaneous communications, whether oral or written, between the parties with respect to such subject matter.

21. Contact Information

21.1. If you have any questions or concerns about this Agreement or the services provided by Green Friday, please contact us at info@greenfriday.com.au.

By accessing or using the Green Friday website, you acknowledge that you have read, understood, and agree to be bound by the terms and conditions of this User Agreement. If you do not agree to these terms, you may not use the Site or its services.

Thank you for your attention to these terms.

Privacy Policy - March 2024

This Privacy Policy outlines how Green Friday Pty Ltd ACN 651 461 666 ("Green Friday," "we," "us," or "our") collects, uses, and shares your personal information when you use our website and services, including checkout processes. By accessing or using our website, you agree to the terms of this Privacy Policy.

Our commitment to protect your privacy

We recognise that any personal information we collect about you will only be used for the purposes we have collected it for or as allowed under the law. It is important to us that you are confident that any personal information we hold about you will be treated in a way that ensures protection of your personal information.

We are committed to protecting your personal information by abiding by the Australian Privacy Principles (APPs), the Privacy Act 1988 (Cth) (Privacy Act) and any other relevant law.

Information We Collect

When we refer to personal information, we mean information from which your identity is reasonably apparent, which may include information or an opinion about you. The kinds of personal information we may collect about you include your full name, email address, phone number and any other information we need to identify you.

When you use our website, we automatically collect certain information, such as your IP address, browser type, operating system, and usage information. Additionally, when you make a purchase through our website, we collect personal information necessary to process your order, including your name, email address, shipping address, and payment information. However, we do not store your payment details ourselves. Instead, we use a third-party payment processor, Stripe, to securely handle payment transactions. You can review Stripe's privacy policy here.

How We Use Your Information

We collect personal information for the purposes of providing you with the services outlined on our website (this includes to provide you with further information and to communicate with you about our services), to establish your identity, contacting you, managing our risk (to include fraud detection), to process and fulfil your orders, communicate with you about your orders and account, provide customer support, improve our website and services and to comply with our legal obligations.

We may also collect your personal information for the purposes of direct marketing (including marketing from related companies and other third parties), managing our relationship with you and providing you with updates regarding our website and information in the form of a newsletter. Improvements in technology also enable organisations like ours to collect and use information to get a more integrated view of our customers and to provide a more personalised service on the website. We may offer you other products and services from time to time.

Information Sharing

We may share your personal information with third-party service providers who assist us in operating our website and providing our services, such as payment processors, shipping carriers, merchants and customer support providers. These service providers are authorized to use your personal information only as necessary to provide services to us. We may also disclose your personal information if required by law or in connection with a merger, acquisition, or sale of assets. We are not however responsible for the conduct of the third party who is making the Third Party Offer, or their supply of any goods and services to you.

Our website may contain links to the websites of third party providers of goods and services (Third Party websites). We are not responsible for content or the privacy practices of those websites, platforms, or applications that are linked to our Sites. If you have accessed Third Party websites through our website, and if those third parties collect information about you, we may also collect or have access to that information as part of our arrangements with those third parties. Where you access a Third Party website from our website, cookie information, information about your preferences or other information you have provided about yourself may be shared between us and the third party.

Retention period and Disposal of Personal Information

We will only retain your Information for the period necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. If we no longer need your Information, we will take reasonable steps to securely destroy or permanently de-identify Your Information.

Your Choices

You can choose not to provide certain information, but this may limit your ability to use certain features of our website and services. You may at any time opt out of receiving marketing information by writing to us at info@greenfriday.com.au. If we are sending you direct marketing by email, you may also use the unsubscribe function.

Security

We will take a range of measures and reasonable steps to protect your personal information. Your personal information will always be stored in a secure environment. We may store your personal information in paper and electronic form. We will also take reasonable steps to protect any personal information from misuse, loss and unauthorised access, modification or disclosure.

If we suspect or believe that there has been any unauthorised access to, disclosure of, or loss of, personal information held by us, we will promptly investigate the matter and take appropriate action, and we will comply with any obligations in relation to notifiable data breaches that are in force under the Privacy Act. 

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by posting the updated Privacy Policy on our website.

Contact Us

If you have any questions or concerns about our Privacy Policy or our practices regarding your personal information, please contact us at info@greenfriday.com.au.

This Privacy Policy was last updated on 20 March 2024.

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