We want you to absolutely love your new Awakind sleepwear! If your new item is not quite right we have the following return options available in addition to your rights under Australian Consumer Law: We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. The shipping cost to return item is payable by the customer. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Youâll also need the receipt or proof of purchase. To start a return, you can contact us at info@awakind.co. If your return is accepted, weâll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at info@awakind.co. Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Exceptions / non-returnable items Unfortunately, we cannot accept returns on sale items or gift cards. Exchanges The fastest way to ensure you get what you want