At B2C Furniture, we know that fast furniture - not unlike fast fashion - is quickly becoming a large problem and a main contributor to landfills across the world. We are pioneers in the furniture space, in that we pride ourselves on manufacturing hard-wearing, hardwood furniture pieces that are designed to stand the test of time, and be recycled or repurposed when they reach the end of their life. The timber used to manufacture our products is all sustainably sourced and certified with the timber industry board in Malaysia, and we also partner with Carbon Positive to help to offset our carbon footprint, and further reduce our impact on the planet. We have taken up recycling initiatives in the workplace, and are making great strides towards improving our packaging - which is currently comprised mostly of sturdy cardboard. Our rare support instances are focussed around looking past minor imperfections in the interest of reducing emissions in transport where it makes sense for our customers. We are encouraging our customers to make sustainable choices in every aspect of their lives, and have also created a ‘sustainability calculator’ to further educate people on the impacts their decisions have.

The rubberwood that our hardwood furniture is constructed from is harvested from Malaysian Rubberwood trees in - you guessed it - Malaysia. These trees are only felled when they have completed the latex production cycle - at a rough age of about 25 years. One Rubberwood tree produces on average 0.04 tonnes of timber - which works out on average to 1.3 Queen beds. Hardwood is known to be one of the most naturally renewable energy sources; unlike 'fast furniture' made of chipboard, it has a long lifespan and can be repurposed once its time as a bed, coffee table, or chair has come to an end.

We definitely do! All our manufacturing partners meet international labour standards, and we are always striving to improve our supply chain methodology. We also employ use of both an external and internal representative to keep us accountable and abiding by local and ethical laws and regulations, as well as ensuring our brand values are maintained throughout our entire supply chain process.

One of the biggest ways we give back to the community is through our partnership with Carbon Positive. We have an upcoming case study with them due to come out soon, and we are super excited about that! We have partnered with a number of businesses that aim to give back to the community, from Cottage By The Sea to Odyssey House, and we are always looking for opportunities to give back and spread the word on sustainability.

At B2C Furniture, we pride ourselves on never discriminating against employees (or potential candidates), based on any factors at all. We are committed to an inclusive workplace that helps its employees to feel heard and valued.

To be eligible for either a return or exchange, you will need to notify us of your request within 14 days of your delivery date and the products must be unused and packaged in the same condition you received it. Any applicable return delivery costs will be deducted from your refund. Should you have assembled the goods and decided they are not suitable, a 20% restocking fee will be deducted from your refund, along with the return shipping costs if applicable. If your request for cancellation is raised prior to your order being dispatched from our warehouse, a $25.00 processing fee will be deducted from your refund. Upon receipt, please inspect your products and notify us immediately of any faults or damage. You should notify us within 14 days of your delivery date of any damage or faults of your goods. A replacement or refund will be offered to you for a major defect which renders the product not fit for purpose. Reports for minor defects where the product fails to be of acceptablequality and the failure does not amount to a major defect will be reviewed on a case by case basis and we will offer you an appropriate solution in the form of a replacement part, repair, small discount, or paint pen to conceal small imperfections.