Biome is proud to be on a mission to ensure we go beyond 'carbon neutral' to draw down more emissions than we release from our operations and supply chain, plus take additional actions that make a greater positive contribution to the environment. In 2019, Biome was one of the B Companies that committed to being Net Zero by 2030 on the world stage at the UN Climate Change Conference. We go above and beyond to source the most sustainable products for you, including: Buy once for life - high quality products with long life span Palm oil free Bulk and DIY - we are committed to finding unique ways to reduce waste at the source. In 2016, we developed a solution to champion truly sustainable skin care with Australia's first zero waste beauty bar, The Naked Beauty Bar, which offers all the education and ingredients you need to make natural skin care.

Biome is a pioneer in responsible retailing and has always pushed the frontier of ways we can all live more responsibly on the planet. At Biome, we not only help you understand what to look out for, we also do all the hard work for you verifying every product for truth in labelling, safe ingredients and zero harm to people, animals and the planet. We consult experts and world-leading environmental and toxicity sources to go far beyond what government regulations allow. We offer all of this transparency so you can make an informed decision and shop with confidence knowing that every product at Biome is safe for you and the planet.

With the support of our customers, over 18 years we have been able to help hundreds of environment and community groups, schools, and individuals. We are a business built on purpose before profit. Our mission is to be part of solving our planet's ecological crisis, and this drives us to support others who are pursuing that common good.

Biome supports the United Nations Sustainable Development Goals, which include Gender Equality, and Reducing Inequality, and aims to include these principles in all our policies and operations.

Biome provides a free service to our customers to recycle hard to recycle items that can't be placed in kerbside recycling, such as blister packs, toothpaste tubes and brushes, plastic bread tags, pens, and contact lenses. Since we opened our first store in 2005, we have helped our customers divert tonnes and tonnes of waste from landfill. The manufacturers ought to take end of life responsibility for their own products, but in their absence we step up!

We offer returns for change of mind within 45 days of purchase and offer easy returns with Refundid (some exceptions apply for personal and food products). We follow the Australian Consumer Guarantee for faulty products.