What can be returned? We want you to be happy with your purchases, if for some reason, the product does meet your expectations or is faulty, we will be happy to accept a return. We do not refund purchases if the client suddenly chooses to cancel the items. Special considerations may be excepted, and we have the right to exercise reimbursement of costs that we have incurred. Such costs are 3rd party packaging, shipping, and 25% restocking fees. When do items need to be returned? Faulty items can be returned within 5 days of receipt of delivery. Where do items need to be returned? You will need to contact us and provide your name and order number to our Customer Support team. The shipping address for returns is: Hitachi Transport System (Australia) Pty. Ltd. 475B Dohertys Road Truganina, Vic 3029 How do customers return items? You will need to contact us and provide your name and order number to our Customer Support team for further assistance. Credit for returns? We strive to provide the best products and services at Biotuff, so if you change your mind or find that the product is faulty in any way, we will be happy to provide a store credit to the value of the product, less the freight and handling charges.