We are focused on reducing e-waste and landfill by promoting the reuse and recycling of old devices through our refurb shop and trade-in app. Our goal is to give new life to unwanted devices, and we’re proud that 98% of all equipment received is refurbished and repurposed. Where this is not possible these devices are recycled back in to usable materials, keeping harmful waste out of landfill. Boost Mobile has sold refurbished devices online for over three years and the trade-in program sees the offering come full circle maximising the life cycle of old phones and helping keep devices in use and out of landfill for as long as possible. For every second-hand device created and reintroduced to the marketplace, a new device is not being manufactured in its place to fit that same need. Having smartphones be a more regular feature of the circular economy also means less e-waste and landfill. In the UN’s 2020 Global E-Waste Monitor, Australia was reported to create 21.3kg of e-waste (including smartphones) per capita, but only recycling 9% of this. Europe by comparison leads the charge recycling 42.5% of its 16.2kg waste per capita, and North America follows recycling 15% of 20.9kg e-waste per capita.

Boost uses 100% recycled material for our SIM packaging and we are moving towards having 100% recycled packaging across all our products in 2024.

We are constantly reviewing our partnerships with our most recent project working with Surfaid helping support families access basic services like healthcare, clean water and food security. Our partnership with WSL also encompasses the One Ocean program with the vital mission of protecting our one ocean.

We're all about fostering a culture of equality where everyone can truly be themselves at work. We're constantly stepping up our game to make our inclusive workplace even better, ensuring that each and every one of our team members feels supported, respected, and totally at home. Our vision extends through our partnerships where we promote and support gender equality and diversity.

Through our refurb shop and trade-in app customers can join the circular economy and give new life to their unwanted devices. Boost Mobile has sold refurbished devices online for over three years and the trade-in program sees the offering come full circle maximising the life cycle of old phones and helping keep devices in use and out of landfill for as long as possible. For every second-hand device created and reintroduced to the marketplace, a new device is not being manufactured in its place to fit that same need.

Boost Mobile has sold refurbished devices online for over three years and the trade-in program sees the offering come full circle maximising the life cycle of old phones and helping keep devices in use and out of landfill for as long as possible. For every second-hand device created and reintroduced to the marketplace, a new device is not being manufactured in its place to fit that same need.

30 DAY SATISFACTION GUARANTEE We’re convinced you’ll love your refurbished phone! If you’re not completely satisfied, return it within 30 days and our refurbished partner Alegre, will refund or exchange it for you. Simply contact Alegre on help@refurbished.boost.com.au (7 days) and request a Return Authorisation Number and instructions on how to ship your item back. Once received and inspected, the phone will be repaired, refunded or replaced. The satisfaction guarantee is void if the phone: - Cracked screen or physically damaged - Water damage - Software that has been tampered with - Unauthorised repairs (3rd party repairs) - Customer has failed to take reasonable steps to avoid the quality becoming unacceptable - Customer has used the product abnormally