You may return your full priced Earth Worthy item if; . the items are in original condition, with all tags attached . the items have not been used or washed . you notify us for a refund within 28 days of receipt . the original invoice is provided as proof of purchase, or printed email correspondence to ensure your return is accurately identified. . the items are faulty . the items received are different to the goods you have ordered Sale items will not be accepted for return, exchange or credit note Please note we do not refund SALE goods, these are final sale items and cannot be returned or exchanged unless deemed faulty. Should you wish to return an order purchased with a credit note or gift card (within the 7-day exchange/return period), another credit note or gift card will be provided. Returned items will be refunded excluding the original cost of shipping unless deemed faulty. All items are quality controlled and checked for any faults before they are dispatched to customers. returns that are damaged, show signs of wear, or do not have their original tags attached may not be accepted and may be sent back to the customer.