We have conducted a life cycle analysis of our cups in 2020 and are acting on the outcomes of the report. The biggest changes we have implemented to date are locating our manufacturing as close to the husk source as possible to reduce emissions and implementing the HuskeeLoop program, which helps ensure that our products have an end-of-life pathway to be recycled and repurposed into new products.

Our unique bio-polymer is what makes it possible. Built from waste coffee husk and our PP based resin, we have chosen materials for durability, food safety and the ability to re-purpose. Our new range of HuskeeRenew cups use 50% post-consumer plastic waste, further reducing our impact and incorporating circular design principles.

Our intention is to enable sustainability within our industry, not just through the product we create, but also within the systems used to create it. Huskee is committed to upholding human rights, fair working conditions and environmental protection. In accordance with the expectations of the community, our customers and the law, we are endeavouring to operate responsibly within the community and expect the same from our suppliers. Huskee is introducing its Ethical Sourcing Policy to ensure it is sourcing its products responsibly and to provide a framework to work with its suppliers to improve their social and environmental practices. The Policy has been developed in order to reflect our core values, and we are committed to working with our suppliers to help improve these practices.

Huskee proactively partners with corporations, universities, local governments and not-for-profit groups like Responsible Cafes to increase our impact and uptake of the Huskeeswap system. We also provide donations to community groups and programs such as The Hunger Project and Dymocks Children's Charities upon request.

a. Statement of Policy i. We recognise that discrimination is unacceptable and, although equality of opportunity has been a long-standing feature of our practices and procedure, we have made the decision to adopt a formal equal opportunities policy. ii. Breaches of the policy will lead to disciplinary proceedings and, if appropriate, disciplinary action. The aim of the policy is to ensure that no job applicant or employee is discriminated against either directly or indirectly on the grounds of age, disability, gender identity, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex or sexual orientation. iii. The policy will also be communicated to all private contractors reminding them of their responsibilities in respect of equality of opportunity. iv. We will maintain a neutral workplace in which no employee or other worker feels under threat or intimidated. b. Recruitment and selection i. The recruitment and selection process is crucially important to any equal opportunities policy. We will endeavour through appropriate training to ensure that employees making selection and recruitment decisions will not discriminate, whether consciously or unconsciously, in making these decisions. ii. Promo

HuskeeLoop is our cups end-of-life program. Sometimes, good things come to an end. Our goal is to ensure over 90% of everything we make is collected and re-purposed into amazing new Huskee products. However we can't do this alone, we need your help, both as individuals and businesses. Return any damaged or end-of-life products to your nearest collection point.

HuskeeSwap is our cup exchange designed to make using reusables more convenient and enable cafes to transition away from single-use disposable cups. This is made possible through a closed-loop system, ensuring that single-use cup waste is reduced.

Please note that we do not offer cancellations or refunds based on change of mind. Once an order has been placed online in agreement with these terms, it cannot be cancelled. We will offer refunds or returns if a product is not of acceptable quality or does not match the description given to you, as per Australian Consumer Law. If you receive a damaged or defective item, please contact us within 24 hours of receiving the goods. Please supply your order number from your original confirmation e-mail, as well as a description of the damage or defect, along with your e-mail address and phone number. Once we receive all the necessary information we will authorise for the return of the goods and arrange a credit towards your next purchase or send a replacement product after we receive the original item(s) back. Please pack the item(s) securely in the original product packaging, if possible. Please include all paperwork, parts, and accessories. Customer will incur the cost of return postage and be credited the purchase price only. Huskee is proud to offer our customers quality products. However, should a product be faulty please contact us via our support request form.