Ilan Style is doing what we can to combat the environmental issue of consumable packaging waste and plastic pollution in our supply chain. Particularly because these issues threaten the land, waterways and biodiversity of the Torres Strait Islands, the ancestral home of our founder. - Ilan Style is voluntarily a member of the Australian Packaging Covenant Organisation (APCO). - Our tea is packaged in reusable and recyclable screw-top tins, with cork gussets (not plastic). - Our loose leaf tea is kept fresh in Natureflex compostable wrappers. These are certified to Australian Standard AS 5810 and AS 4736/ by the Australasian Bioplastics Association. - Our product labels are printing on recycled paper. - Our Affirmation Cards are printed on recycled paper and are free from single use plastics (including laminate). - Our postage packaging is as small as possible for the parcel delivery, and is made from FSC-certified recyclable cardboard. - We use recycled packing material to protect post items. - Our delivery labels and packaging tape are compostable items from Hero Packaging. - We offer carbon neutral delivery. - Native Australian bushfoods are sourced locally and travel less carbon miles than imported ingredients.

The majority of Ilan Style tea ingredients are native Australian bushfoods grown and harvested on Country. Bushfoods such as lemon myrtle, Kakadu plum, peppermint gum, anise myrtle, quandong and strawberry gum are perfectly adapted to the Australian environment and have reduced or no requirement for farm chemicals and extra water, when compared to many non-Indigenous crops. Ilan Style tea products are almost certainly organic, however we cannot guarantee this about 100% of our ingredients 100% of the time - and therefore we won't make that claim to our customers. Our product packaging is designed for reusability, and recyclability at end of life. Our teas are packaged in tins and we have used cork wadding (rather than plastic) inside the lid. There are no single-use plastics in Ilan Style products.

We are a startup business with a small product range. We manufacture locally and we pack and ship our products in-house. We only work with credible and trusted suppliers who meet our ethical standards, and this includes their understanding of who they are buying from, and conducting regular audits of their raw material suppliers. As a 100% Indigenous female-owned and run business, Ilan Style is against the unethical practice of 'Black Cladding'. We are Supply Nation certified, which means we are a genuine Indigenous-owned business, and we insist on working with at least two other genuine Indigenous-owned businesses within our own supply chain. This helps to contribute to the prosperity of the Indigenous communities those businesses belong to.

Ilan Style launched in April 2023, and we are in the process of establishing a partnership for the Ilan Style Fellowship. The Ilan Style Fellowship will support Indigenous Australian communities by providing scholarships for Indigenous students. These scholarships will play a vital role in creating opportunities for Indigenous Australian youth to access education, reconnect with critically endangered language, and build a better future for themselves and their communities. We look forward to updating when the Ilan Style Fellowship launches later in 2023. "Our vision at Ilan Style is to celebrate and promote Indigenous culture in a meaningful and impactful way. We believe that through our products, including our new range of Indigenous teas, we can not only create awareness but also provide tangible support for the communities we are inspired by," says Kerry Arabena, proud Meriam woman, Founder of Ilan Style.

At Ilan Style, we believe in creating a workplace that celebrates diversity, promotes equality, and fosters inclusion. We are a 100% Indigenous female owned business and we are a multicultural and multidisciplinary team, including people from across Australia and abroad. We are committed to cultivating a culture that values the unique perspectives and experiences of every individual, regardless of their race, ethnicity, gender, sexual orientation, religion, age, ability or location. We strive to create an environment where everyone feels respected, heard, and valued, and where diversity is not just accepted but celebrated. We have numerous internal policies to support these values, including our offering of cultural leave for all team members, Lunch and Learn sharing sessions, and we practice inclusion in our supply chains, where we always work with at least two Indigenous suppliers for our product developments. We are dedicated to promoting kindness, fairness, equality, and opportunity for all our employees, partners, and customers, and we believe that a better, more inclusive world starts with us.

It matters to us that you love your Ilan Style products! Whilst we do not refund for a change of mind, we do stand behind the quality of all of our products. We offer a 30-day money-back quality guarantee for all of our online products. If for any reason you are not satisfied with the quality of your purchase, please contact us by phone or email, within 30 days of receiving your order to request a refund. (1800 939 276 or info@ilanstyle.com.au) To be eligible for a refund, products must be unused and in the same condition as when you received them. Once we receive your returned items, we will process your refund, or send replacement products within 5-7 business days. Please note that the cost of shipping for returning the items is the responsibility of the customer. If the returned items are defective or faulty, we will reimburse the shipping costs to you.