Our Sustainability Framework
Emissions and Key Environmental Issues
Materials
Supply Chain
Community Initiatives
Equality, Diversity & Inclusion
Circular Models
Service Offerings
Returns Policy
We send our orders in 100% bio-degradable mailing bags which can be reused for returns if need be. Our production partners ship garments in 100% bio-degradable poly bags and we encourage composting these where possible. All of our collections are made in small limited edition quantities, reducing our impact in landfill at end of life of the garments.
We send our orders in 100% bio-degradable mailing bags which can be reused for returns if need be. Our production partners ship garments in 100% bio-degradable poly bags and we encourage composting these where possible. All of our collections are made in small limited edition quantities, reducing our impact in landfill at end of life of the garments.
We have a list of guiding principles of trade we expect all manufacturing partners and suppliers to meet, whether they are in Australia or abroad: Pays staff above the local minimum wage and is compliant with local laws and tax regulations Has a safe and clean workplace free of sexual harassment and bullying Does not exploit or use children Considers their environmental impact at all stages of manufacturing Zero tolerance policy to the unauthorised use of any sub contractor within our supply chain Committed to transparency and open communication
We make regular donations of goods to a local charity which supports children and families by recycling nursery equipment including cots, prams, and car seats, as well as clothes and other baby essentials and providing to those in need.
Our Boss Lady has taken training around unconscious bias and uses these learnings when making business decisions. We are in the process of developing DEI strategy and plan as to better focus our efforts on improving diversity, equity, and inclusion. Once this has been finalised, it will be published on our website.
We want you to always love shopping online with Isle of Summer, therefore we are happy to offer refunds, exchanges or store credits under the following conditions: Your return is initiated within 30 days of placing your order. Your return is posted to us within 5 days of return being approved. Items must be returned in original condition (unworn, unwashed, undamaged, free from any smells or make-up marks). Shipping cost to return items is payable by the customer. Items marked "Final Sale" (on the product title) are not eligible for returns, refunds or exchange, unless faulty. We do not offer exchanges on international orders.
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