Our efforts go from offsetting carbon emissions for every delivery booked via our shipping partner, who works with internationally recognised carbon solutions providers to reduce our climate impact, to relying on world-leading organisations like SGS group that conduct factory audits on the safe use and disposal of chemicals during the manufacturing process. Through improved packaging solutions that are recyclable, reusable jewellery pouches, zero single-use plastics, to compostable satchels, we aim to minimise and improve our environmental impact. By using recycled gold and sterling silver we cut down on CO2 emissions versus mined materials.

We use recycled gold and sterling silver in the manufacturing of our jewellery products. This helps reduce emissions by not using mined materials.

We have fostered strong relationships with our factories which periodically undergo a certification audit by independent organisations like: - SGS Group and Interket for factory auditing and product testing. - AMFORI provide tools and resources to supply chains by improving social performance where sustainable trade is at the heart of their business. - Members of the Responsible Jewellery Council. Sustainability, ethical and environmentally friendly practices are the strong core brand values that contribute to this journey as we continue to pursue ethical and fair business practices that deliver jewellery with a conscience.

Jackie Mack Designs is committed to participating in social impact initiatives by working alongside not-for-profit organisations. In the past few years, we have donated pieces of jewellery that will help them with their fundraising activities and/or donated a portion of sales of jewellery dedicated to promoting and raising awareness of these worthy causes.

We are a small team but we share our commitment to an inclusive and diverse culture in the workplace.

Our Circular Economy Model is yet to reach a number of goals like introducing a program which will encourage customers to recycle their jewellery but we are moving closer toward that goal. As part of our Circular Economy Model, we started by creating jewellery only in recycled gold and silver, manufacturing in smaller quantities to avoid overstocking and ensuring that any discontinued products are sold at fair prices rather than ending up in a landfill.

Please refer to our Emissions & Key Environmental Issues section

We know you’ll love your Jackie Mack Designs jewellery, but if you change your mind or wish to exchange, here’s what you need to know: – We do not give refunds, only store credit to be used at our online store. – Earrings cannot be exchanged or returned due to hygiene reasons. – Item(s) must be sent back to us within 7 days following receipt. – For more information, please read our full returns policy