• Jurlique is committed to shifting to sustainability packaging. • We have planted over 16,000 trees at our farm to improve biodiversity and have 175 kwh solar panels at the plant and the farm. • In 2022, we created a new formulation charter in 2022 for our new products with an even greater commitment to natural, sustainably-sourced ingredients and packaging

By growing plants and herbs biodynamically, Jurlique's farm-grown botanicals can thrive without harmful pesticides and herbicides, allowing us to magnify the pure and powerful ingredients that form the foundation of our naturally effective skincare.

At Jurlique, we believe that every business has a responsibility to manage and limit the environmental impacts and negative social impacts that their operations, and suppliers’ operations, may have. Code of Conduct is applied for our suppliers and partners. Also, we utilise Supplier Ethical Data Exchange (Sedex), the largest collaborative platform for sharing ethical supply chain data to improve supply chain practices.

• We donated funds in support of the Gumbaynggirr Giingana Freedom School - the first bilingual school featuring an Aboriginal language. • 1% of proceeds from our Exclusive Edition Activating Water Essence+ are being donated to WWF Australia's Regenerate Australia program. • Each year we hold an employee annual volunteer day that supports various causes

• Jurlique is committed to diversity, equality, and inclusion in our recruitment practices and our day-to-day operations. We strive to reflect these values in our global mission and in our workplace. • We know how important diversity is to Jurlique's success and our people across the globe reflect diversity in all forms, including thought, experience, gender, ethnicity, sexuality, and ability. • Our formalised equality policies have resulted in above-gender parity in management with no gender salary discrepancies.

Jurlique is a long term signatory to the Australian Packaging Covenant Organisation (APCO). APCO is a not for profit organisation leading the development of a circular economy for packaging in Australia. Their vision is a packaging value chain that collaborates to keep packaging materials out of landfill and retains the maximum value of the materials, energy and labour within the local economy.

Jurlique collects all the packaging items (including hard to recycle by kerbside collections such as pumps and small lids) at our stores to recycle through TerraCycle program

If you’ve had a change of heart about a product you’ve purchased online or in-store, you have up to 30 days from the date of receipt to return or exchange your product, subject to the below: • If your product is unused and unopened, we’ll exchange it or refund you in full using the same method of payment as your initial purchase. Returns must be accompanied by proof of purchase. • Please note, we don’t offer refunds or exchanges for change of mind where a product has been used or opened. • We don’t exchange or refund gift vouchers or promotional items. • If you’re not happy with your order, please tell us – we’ll always try to help you if we can. If you’ve had an allergic reaction to a product, please take a photo and discontinue use of the product immediately. We’ll provide a refund or exchange for reactions to products, provided you’ve used less than 30% of the product. Please note that products purchased at Jurlique David Jones and Myer locations are subject to the David Jones Returns Policy & the Myer Returns Policy.