1. Open Goods: Luk Beautifood Pty Ltd have a shopper 'Happy Shade Guarantee' policy in place. We think our colours look beautiful on all faces, but if you feel like the shade’s just not working for you, return the product within 7 days of receipt at your own cost for a refund or exchange. Send your product to Unit 1, 13B Narabang Way, Belrose NSW 2085 AUSTRALIA. The company accepts you will have tried the product a couple of times to gauge suitability, we need to have over 95% of the lipstick in tack when returning. The outer box is not necessary, to keep your costs low it is best to return the goods via letter / non tracked post, please include your name and order number. We will refund you via the method you paid for your goods with in 14 days. This policy applies to online purchases from The Luk Beautifood website only. 2) Unopened Goods: If you change your mind please return the unopened goods to Luk Beautifood Pty Ltd, Unit 1, 13B Narabang Way, Belrose NSW 2085 AUSTRALIA within 7 days of purchase with proof of purchase. We will refund your money within 2 weeks of receipt into the account you paid for your goods. Quality Issue We guarantee our products and will REFUND 100% including return postage and handling.