Michael Hill’s sustainability vision is to transform how we source and manufacture our products, impact our planet and improve peoples lives. We aim to move our business and the broader jewellery industry toward a more sustainable, innovative and responsible future, and are working hard to achieve our 2030 goals outlined below: - Product: 100% of our products will be sustainable, responsible, or circular. - Planet: We will nurture nature and reduce our negative impacts to net zero - People: We will improve the lives of people across our value chain.

We continue to explore new materials, innovative processes and the latest technologies that are shaping and evolving the jewellery industry towards a more sustainable and ethically responsible future, whilst continuing to provide the quality of jewellery that our customers trust us to create. We are excited to be launching new sustainable product options and enhancing our current offering of: - Conflict-Free Diamonds. - Certified Sustainable, Laboratory-Grown Diamonds. - Product made locally in Australia. - Product made locally in New Zealand. We will continue to stay at the forefront of sustainable product evolution in our category and will consistently strive to bring more sustainable product solutions to our customers.

Michael Hill is a proud, certified member of the Responsible Jewellery Council (RJC); the peak industry organisation established to advance responsible ethical, human rights, social and environmental practices throughout the diamond, gold and platinum group metals jewellery supply chain. Currently over 85% of our product suppliers are RJC certified, with a goal for 100% suppliers to hold the certification by FY25. To achieve certified status, RJC members must satisfy a rigorous independent third-party audit that assesses the organisation’s business practices and management systems against RJC’s Code of Practices standards for environmental, social and governance (ESG) factors, including human rights, responsible production, and anti-money laundering. The jewellery and watch industry has a larger ambition to contribute to a better, fairer world. When you buy from an RJC certified member, you are choosing a company that is recognised for its ongoing commitment to put people and planet first.

At Michael Hill we are dedicated to giving back to the communities we are part of. We have begun our journey of supporting charities with some causes that are close to our hearts. As part of our sustainability commitment and 2030 goals, Michael Hill is dedicated to uplifting women in our communities and supporting organisations that help women in need. We are working to deliver initiatives and develop partnerships with the goal of empowering and supporting over 100,000 women by 2030. This year, we are proud to partner with Women's Refuge in New Zealand, and Dress for Success in Australia and Canada to support their important work for women in need.

At Michael Hill, we continually strive to be a workplace where all team members feel consistently valued, appreciated and encouraged to be their brilliant selves. Together, we are building a culture which fuels innovation, and creates closer connections with our customers and communities. We wholeheartedly encourage inclusion, learning, belonging and openness because we understand that having a bright and varied workforce is essential to our success. Our devoted DE&I Committee is made up of a diverse group across each of the countries in which we operate and advances our DE&I agenda. Michael Hill is dedicated to honouring four significant annual occasions that are representative of our various team members: - International Women's Day - Pride Month - World Mental Health Day - International Day for People with Disabilities

At Michael Hill, we care deeply about creating an ever more ethical and sustainable jewellery industry. And recycling gold is a vital part of that ecosystem. It’s our own way of helping to preserve the planet that gives so generously of her precious gems and metals. Give new life to your old loves with our gold recycling program. It's simple, you send in your old gold jewellery and receive a Michael Hill gift card in exchange, to purchase a new treasure. It means we can reduce waste and preserve our earth’s precious raw materials.

At Michael Hill, we care deeply about creating an ever more ethical and sustainable jewellery industry. And recycling gold is a vital part of that ecosystem. It’s our own way of helping to preserve the planet that gives so generously of her precious gems and metals. Give new life to your old loves with our gold recycling program. It's simple, you send in your old gold jewellery and receive a Michael Hill gift card in exchange, to purchase a new treasure. It means we can reduce waste and preserve our earth’s precious raw materials.

If for any reason you change your mind about any eligible jewellery or watch purchase, we will gladly refund the purchase price within 30 days of purchase provided the item/s are returned in ‘As New Condition’. The following items are ineligible under our Change of Mind Policy: earrings, resized rings (whether resized as part of the purchase or after purchase), engraved items, or special, custom or made to order items.