All of our packaging is recycled/reused/compostable/recyclable/reusable. We reuse boxes and packaging paper and encourage customers to do so. moss & pear plants tree monthly with ReForest Now. Social media is focused on reducing waste and making the change to plastic free alternatives. We get materials for making soap holders locally (which costs more financially, but saves on carbon emissions) We won two awards from Australian Non-Toxic Awards in the Zero Waste category, and were finalists in Clean + Conscious Awards, also zero Waste Category.

Re Handmade Timber Magnetic Soap Holders, the timber is left over pieces sourced from construction jobs in Victoria. The additional products that we source are of organic material or those which replace plastic and will last a very long time. Chinese Leaf Ramie Mitts, Reusable Paper Towels, Stainless Steel Razors, Silicone Bento Boxes, Organic Produce Bags, Stainless Steel Clothes Pegs, Reusable Bread Bags, Last Object Range, Keep Cups, Soap, Shampoo and Conditioner bars.

I have a relationship with suppliers in China for a few of my products: Aluminium Soap Travel Tins, Ceramic Toothbrush Holders, Ramie Mitts, Silicone Products and Soap Caps for my Magnetic Soap Holders. I only partnered with those which I deemed were factories, and those which had been verified. I read the company profile and checked certificates. As far as I can ascertain, they are all legitimate supply chains for moss & pear.

We donate monthly to ReForest Now who plants trees on our behalf.

Not applicable as this stage as I am the sole employee and owner.

Returns
 Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
 To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
 To complete your return, we require a receipt or proof of purchase.
 Please do not send your purchase back to the manufacturer.
 Refunds
 Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
 Late or missing refunds
 If you haven’t received a refund yet, first check your bank account again.
 Then contact your credit card company, it may take some time before your refund is officially posted.
 Next contact your bank. There is often some processing time before a refund is posted.
 If you’ve done all of this and you still have not received your refund yet, please contact us at hello@mossandpear.com.au