Mum's Mill is committed to reducing our environmental impact and addressing key environmental issues across various aspects of our business: Waste Reduction & Packaging: We do not use any outer packaging for our products, and all shipping and filling materials are paper-based, promoting recycling and responsible waste management. Eco-Friendly Packaging: Our bottles are certified to EN13432 standards, ensuring biodegradable packaging. We use degradable paper labels with eco-friendly inks to further reduce our carbon footprint and plastic pollution. Ethical Sourcing & Land Use: We prioritize ethically sourced ingredients from farmers and artisans, fostering a sustainable supply chain, promoting responsible land use, and supporting biodiversity. Chemical-Free Products: Mum's Mill products are completely free from preservatives, additives, colors, flavors, fragrances, and alcohol, ensuring a natural and eco-friendly product range. Community Engagement & Reforestation: For every order placed, Mum's Mill supports the "One Tree Planted" initiative, contributing to global reforestation efforts and raising awareness about key environmental issues.

Ethical Sourcing: We choose ingredients that are ethically sourced, with an emphasis on organic and sustainably harvested herbs, spices, and botanicals. This approach ensures our products are not only of high quality but also environmentally responsible. Natural Ingredients: Our products are made from natural ingredients, free from harmful chemicals, preservatives, additives, colors, flavors, fragrances, and alcohol. This commitment to clean and eco-friendly formulations reduces the potential impact on the environment and supports a healthier lifestyle. Eco-Friendly Packaging: We use packaging materials that are certified to EN13432 standards, meaning our bottles are biodegradable. Furthermore, our labels are made from degradable paper with eco-friendly inks, minimizing plastic pollution and reducing our carbon footprint. Paper-Based Shipping Materials: We do not use any outer packaging for our products. Instead, we utilize paper-based shipping and filling materials, which are recyclable and have a lower environmental impact compared to plastic alternatives. By incorporating environmentally friendly materials throughout our product lifecycle, Mum's Mill demonstrates a commitment to sustainability and a greener future for all.

At Mum's Mill, we are dedicated to upholding the highest ethical standards throughout our supply chain. Our commitment to sustainability and social responsibility is reflected in the following practices: Ethical Factory Partnerships: We collaborate with factories that adhere to international labor standards, ensuring fair wages, safe working conditions, and the prohibition of child or forced labor. Our partners share our values and commitment to ethical and sustainable production. Supplier Assessments: We thoroughly vet our suppliers and conduct regular audits to verify their compliance with our ethical and sustainability standards. This ongoing process ensures that our partners maintain responsible practices in line with our values. Sustainable Sourcing: We prioritize ethically sourced ingredients, focusing on organic and sustainably harvested herbs, spices, and botanicals. By supporting suppliers who practice responsible land use and preserve biodiversity, we promote sustainability throughout our supply chain. Transparent Communication: We maintain open and transparent communication with our suppliers, fostering collaborative relationships and encouraging continuous improvement in their ethical and sustainability practices.

We have partnered with one tree planted and to plant one tree for every order. We are working on partnering with 1% to the planet.

Mum's Mill is committed to fostering an inclusive and diverse environment. We have policies in place that promote equitable hiring practices, unconscious bias awareness, and an inclusive workplace culture. Additionally, we extend our commitment to diversity and inclusion to our supply chain by partnering with diverse suppliers. As our company grows, we will continue to prioritize and nurture an inclusive and diverse environment.

At Mum's Mill, we stand behind the quality and efficacy of our Ayurvedic products. We understand the importance of customer satisfaction and strive to provide a hassle-free return and refund experience. Our Returns & Refund Policy. Return Eligibility: If you are not completely satisfied with your purchase, you may return unopened and unused products within 30 days, accompanied by the original receipt. Please note that we cannot accept returns on opened, used, or discounted items. Return Process: To initiate a return, please contact our customer support team via email at support@mumsmill.com.au, providing your order number and the reason for your return. Our team will guide you through the process and provide a Return Authorization Number (RAN), which must be included in your return shipment. Refunds: Upon receipt and inspection of your returned item(s), we will issue a refund to your original payment method. Please allow 5-10 business days for the refund to be processed and reflected in your account. Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer support team immediately. We will work with you to provide a replacement or refund, depending on your preference.