"As per our SBTi 2023 submission, Nespresso has committed to reach net zero emissions by 2025. Expected carbon reduction are coming from the transition to regenerative agriculture as part of our Green coffee supply chain, recycled aluminium in capsules, capsule recycling rate increase and switching boutiques to renewable energy.

- Green Coffee Supply: in 2023, a third party assessment conducted by Enveritas estimates that 85% of our AAA green coffee is sourced from farms with regenerative practices.

- Recycled Aluminium in Capsules: currently our home capsules contain 80% to 85% recycled aluminium.

- Capsule Recycling Program: At Nespresso we have the conviction that no resource should be thrown away. For that we implemented a dedicated to collect used aluminium capsules . The objective of the Nespresso Capsule Recycling Program is to provide an easy and effective recycling solution for consumers of Nespresso and Nestlé aluminium coffee capsules in Australia, while reducing coffee capsules lifecycle.

This program consists of the following steps:  

- Consumers return their used coffee capsules to Nespresso in one of four ways: by dropping them off at a Nespresso Boutique, collecting capsules in bulk on behalf of their community and arranging a free collection, dropping them off for free at a participating public collection Point, or by posting them in a specially designed pre-paid Australia Post recycling satchel.   

- Used capsules are transported from Nespresso collection points to a dedicated capsule processing facility.  

- At the processing facility, the coffee grounds are separated from the aluminium.  Coffee grounds are then sent to an industrial composting facility to be transformed into compost.   Meanwhile the aluminium is baled and sent  to the aluminium industry to produce new products.  

- Paper and plastic packaging used for collecting capsules is also recycled.  "

"At Nespresso, we make our capsules from aluminium as it protects the freshness and aromas of our coffee for a long time.​ It is a perfect barrier to oxygen, light, and humidity, and to protect the freshness and the aromas of high-quality coffee over time. What’s more, it is infinitely recyclable and is one of the most widely-recycled materials in the world.

All Nespresso Original capsules are made using 80% recyclable aluminium, and most Vertuo capsules are made using 85% recycled aluminium. "

Nestle is committed to upholding compliance with relevant laws, including environmental, health, and safety requirements throughout our value chain. This includes sourcing practices that align with circular economy principles, waste reduction, greenhouse gas emissions reduction, and decreased plastic usage. We also expect our vendors to demonstrate support for farmers and suppliers in adapting to climate change and ensuring access to water and sanitation as a basic human right.

In terms of health and safety, our vendors are expected to adhere to applicable norms, regulations, and prescriptions. They should continuously improve their safety, health, and quality systems and enforce safe working practices at all times. Proper training, qualification, and authorization must be provided to individuals operating plant and equipment. Vendors are also required to prominently display the Approved Health and Safety Regulations notice.

Nestle expects our vendors to strive for zero recordable injuries and illnesses. We also require them to obtain ISO 45001 certification before site operation and comply with standards and instructions. This includes conducting hazard evaluations, risk analyses, environmental impact assessments, implementing preventive measures, and regularly assessing the effectiveness of their programs and measures. These requirements are mandatory for Nestle vendors to ensure responsible and sustainable practices.

To ensure compliance, we verify alignment and adherence to these requirements through various means for our direct suppliers. These include conducting Human Rights and Environmental Due Diligence (HREDD) assessments, site audits by independent firms following Sedex best-practice principles and the SMETA methodology, Responsible Business Alliance (RBA) audits, and completion of the EcoVadis self-assessment questionnaire. We may also require additional means of verification as deemed necessary by Nestle.

A. Financial or in-kind donations

          i.      Australian Start Cup Challenge – a AUD $50k innovation fund supporting startups
driving the circular economy in Australia

         ii.      Two Good Co donations and investments:

1. Napoli – Paying it forward to Two Good Co – $32,404.80 donated through a ‘pay it
forward’ coffee activation whereby sales of Napoli coffee sleeves were donated
to Two Good Foundation to fund disadvantaged women through their employment
programs. 

2. $561 spent on purchasing Two Good Co’s ‘Soaps for Hope’ for our office
bathrooms as part of their ‘Pledge campaign’ to spread the message of safe
spaces to support people experiencing domestic violence

        iii.      Nespresso Care for You Fund – inviting coffee lovers to nominate and vote for a
charity they care about to receive one of nine donations from a $75k total investment
over 12 months.

           iv.      Donations to our environmental restoration partners, Greening Australia for:

1. $600k donated over 3 years to plant approximately 112,000 trees in Victoria’s
Gippsland region to build resilience in local landscapes in the face of climate
change

2. Donations obtained through our Open Air Cinema activation in Sydney each
summer for 3 years, whereby customers could take a free Nespresso coffee and
share an optional donation in exchange. Total amount raised from 2024 season
was $16,378.00.

 
B. Community investments e.g. volunteering as part of a long-term partnership

             i.      $8,400 in team building volunteering days to Two Good Co for 4 sessions from March to June in 2024


C. Community or pro-bono service

             i.      Nespresso Care for You Fund – as above

D. Advocacy for adopting improved social or environmental policies or performance

           i.      Women empowerment & gender equality

1. Managing Director of Nespresso Oceania, Stefan Vermeulen, is signatory to
the Women Empowerment principles, and shares regularly on Linked in

2. Stefan has also signed Two Good Co’s pledge to become a changemaker, utilising
his platforms to take action against domestic violence, create safe spaces in our
washrooms and raise awareness of our domestic violence policy internally. 

E. Partnerships with charitable organisations or memberships with community organisations

              i.      As above: Greening Australia, Two Good Co

F. Discounted products or services to qualified underserved groups

i. (As above) Napoli – Paying it forward to Two Good Co – $32,404.80 donated through a
‘pay it forward’ coffee activation whereby sales of Napoli coffee sleeves were donated
to Two Good Foundation to fund disadvantaged women through their employment
programs.

Nestlé Nespresso S.A., trading as Nespresso, is an operating unit of the Nestlé Group. Nestle Australia Ltd aims to provide a workplace culture that generates equal opportunities, and where people are treated with respect and feel safe, regardless of their gender identity, race, ethnicity, religion, sexual orientation, age, and abilities. We do not tolerate any form of harassment or discrimination. This commitment starts at recruitment and continues to the end of the working relationship.  Our key focus areas are Gender Balance, Race and Ethnicity, LGBTQ+ Inclusion, People with Disabilities, and Generations.  To this end we have comprehensive programs for example a Youth Acceleration Plan, Gender Balance Acceleration Plan and a Reconciliation Action Plan.  These programs cover a range of actions and ambitious KPIs.  They are aimed at making progressive progress in our journey towards Diversity, Equity & Inclusion.

Nespresso coffee capsules are imported from Switzerland to local Nespresso and Nestle warehouses and then transferred to retail and online sales.    his scheme aims to put in circulation aluminium, coffee grounds and packaging via resource recovery. To that end, Nestlé Nespresso contracts with a processing facility  to separate coffee grounds to be processed into compost and used in soil mix for landscaping. Overseas, recycled aluminium from capsules can find new propose:

Nespresso partnered with Swedish lifestyle cycle brand Vélosophy to create a new edition of RE:CYCLE. The frame of the bicycle is made using around 95% recycled aluminium, including 20% recycled Nespresso capsules. For every bicycle sold, Vélosophy promises to donate a bicycle to a schoolgirl in a developing country

Caran d’Ache mechanical pencils: made with  17% recycled aluminium from nespresso capsules and  lead  partly made using 25% recycled coffee grounds

At Nespresso, we make our capsules from aluminium as it protects the freshness and aromas of our coffee for a long time.​ It is a perfect barrier to oxygen, light, and humidity, and to protect the freshness and the aromas of high-quality coffee over time. What’s more, it is infinitely recyclable and is one of the most widely-recycled materials in the world.

All Nespresso Original capsules are made using 80% recyclable aluminium, and most Vertuo capsules are made using 85% recycled aluminium.

"1 You must notify Nespresso within a reasonable time of receipt of any incorrect order. If required by Nespresso, such Goods forming part of the incorrect order must be returned by you to Nespresso within a reasonable time.

2 Where the incorrect order is the fault of Nespresso, the costs associated with return delivery will be covered by Nespresso.

3 Please notify Nespresso promptly on becoming aware of any damaged or faulty Goods. Nespresso may decline any returns where a damage or fault is caused by your misuse or neglect. To assist Nespresso to assess a claim that the Goods are damaged or faulty, Nespresso may require you to return the Goods in accordance with its reasonable instructions.

4 When a refund or replacement is due to you, Nespresso will endeavour to provide a refund or replacement within 30 days of receipt of the returned Goods

See link here under “Conditions of Sale” - Terms of Use & Privacy Policy | Nespresso Australia "