At Pablo and Rusty's, we are deeply committed to minimizing our negative impact on the natural world, just as we are dedicated to delivering high-quality and consistent coffee. As responsible manufacturers, we acknowledge that waste is an unavoidable byproduct of our operations. However, we take extensive measures to mitigate its negative effects. We believe in the power of repurposing, reusing, recycling, and upcycling our waste. Our efforts include using recyclable coffee bags and developing 100% coffee compostable pods. Moreover, we have set a goal to make 100% of our packaging compostable or recyclable by 2025. We don't just talk about sustainability; we actively demonstrate it through independent certifications that serve as globally recognized gold standards in their respective fields. By adhering to these rigorous certifications, we ensure that our actions align with our words. Furthermore, each year we produce an Impact Report that transparently communicates the challenges we face and outlines the concrete steps we are taking to reduce our negative environmental impact. Sustainability is an ongoing journey and we're excited to partner with our customers and community to make a positive impact together.

Our coffee bags are soft plastics recyclable. We are working towards 100% Compostable or Recyclable packing by 2025. Our speciality coffee pods are biodegradable and commercially compostable. We source all of our takeaway cups and lids from BioPak because their products help us to minimise our carbon footprint as much as possible. BioPak products are compostable meaning that they are certified to be composted either domestically or commercially. Our commitment is to continually reduce our footprint and improve our positive impact. By December 2025, all of our packaging will be compostable or recyclable.

All our delivery boxes are 100% recyclable and we only use environmentally friendly plant-based print dies. All our coffee deliveries are 100% carbon offset. We use reusable webbing to wrap our pallets rather than traditional plastic wrap which has cut out the need for single use plastic wrapping. We are signatories to Modern Slavery Act. Our partner suppliers throughout our supply chains are held to the same rigorous standards we hold ourselves to from our Green Bean brokers to the manufactories who produce our shirts. They all must operate to the highest standards of ethical and sustainable practices.

#Cans4Carers - We owe a lot of gratitude to our frontline health and emergency service workers. They keep our country going. To keep them going, we have given over 588 cans (49 cases) of our Nitro coffee to make sure they are well caffeinated as they serve our communities. SES Donation - Many parts of Australia have been devested by flooding and natural campaigns. We donated over $3700 directly to SES Services across Australia via various campaigns. These funds help support the volunteers across these organisations. We also donated cases of Nitro coffee directly to SES units up and down the east coast of Australia. Keep It Cool - Through our partnership with not-for-profit organisation, Keep It Cool, we have been able to plant over 1000 trees in the Snowy Mountain region of NSW to regenerate the soil and provide habitat to native species, helping to breathe life into fragile highlands ecosystem. Bob Brown Foundation - We have run two donation campaigns to support the conservation efforts being carried out by the Bob Brown Foundation to protect the Takayna/Tarkine Rainforest region of Tasmania. We have raised over $20k AUD to support these efforts.

We’re a diverse and inclusive organisation made up of a bunch of varied cultural and heritage backgrounds. It’s our diversity that makes us more united as a team. Read about the diversity of our team on page 7 of our 2022 impact report.

The Pablo & Rusty’s Coffee Roasters team and its partners attempt to be as accurate and efficient as possible. If you receive a damaged or defective item, please contact us within 24 hours of receiving the goods. Please supply your order number from your original confirmation email, as well as a description or image of the damage or defect, along with your email address and phone number. Once we receive all the necessary information Pablo & Rusty’s Coffee Roasters will assess the information provided and come to a suitable solution. We will only provide a partial or full refund if either the product or communication has been misinformed. Unfortunately, we don’t accept returns of consumable goods. Please see the attached link for the full returns policy.