Ethics sit at the core of our business, and environmental issues are naturally a high priority. We are excited to announce that we will soon implement a carbon management solution to reduce our environmental impact. This solution, a carbon credit program, calculates the carbon emissions from our operations and offsets them. It also gives customers the option to offset carbon from their purchases.

There is too much waste when it comes to packaging, and we've worked hard to make ours environmentally friendly. First, we re-purpose the packaging & boxes that we receive from our suppliers. Next, we source boxes made from 100% recycled cardboard. The protection paper inside? That's 100% recyclable and biodegradable too. We even use eco-friendly kraft paper-based 'sticky tape' to seal our parcels. So you can conveniently recycle the box, tape and all.

We choose our suppliers for what they make. And the difference they are making. Considering the integrity of every ingredient, coupled with the ethical & sustainable practices of each brand, we only present products that meet the highest standards. We do the hard yards of research, so you don't have to. Scrutinising tins of sustainable, line-caught tuna and tubes of fluoride-free kids' toothpaste to pick and present the best. This ensures only the most nutritious, sustainable, and ethically sourced products reach our website (and your home!) From off-grid honey-making facilities to self sustaining olive groves, our partners' list of contributions is humbling. Farmers engaged in regenerative farming practices, a coffee company empowering female growers in developing countries and natural beauty bars preventing millions of plastic bottles from reaching our oceans and landfill - to name only a few.

An estimated 7.3 billion kilograms of food is wasted each year in Australia, while one in five Australians experience food insecurity. As a business that believes access to healthy food is a fundamental right, we wanted to play a role in changing this. That is why we proudly partner with SecondBite, Australia's most efficient national food rescue organisation. Together, we ensure that good food reaches people who need it most, ending unnecessary waste and hunger. Food rescued by SecondBite is distributed to 1,400+ Australian charities and non-profits that create nutritious meals for families in crisis, elderly and low-income people, refugees and asylum seekers and the homeless. For every Part&Parcel membership sold, we financially support SecondBite in sourcing, preparing and delivering five meals to Australians in need.

We strive to create the kind of culture we want to be a part of—one where diverse perspectives flourish and people feel they truly belong. Our commitment is to: - Ensure P&P values and culture support diversity and inclusion throughout our workplace. - Focus on continuous education that helps us work beyond our biases and grow together in a more inclusive environment. - Achieve best practices for equitable hiring, growth, and pay for every team member. - Use our influence to create positive change throughout the industry and society. - Work with suppliers who share and support these beliefs and practices to the best of their ability.

Please refer to earlier questions. We introduce and discuss out efforts in carbon management and sustainable packaging.

If your parcel arrives damaged or faulty, or you believe your order is incorrect, please email us as soon as possible at hello@partandparcel.com.au. We will happily provide a replacement or refund.