When it comes to packaging our products, all our packaging is designed to minimise waste and uses recyclable cardstock. We have made an environmentally conscious decision to reduce the amount of plastic in our packaging. As the active play specialists, our production processes are not waste intensive, resulting in relatively low water and energy usage. We aim to further reduce energy consumption by exploring natural resource options with suppliers, including the possibility of solar panels and eco fuels for our factories. We make a deliberate effort to ensure that all our outdoor wooden products are made using FSC®-certified wood or from sustainable sources, so we support the responsible management of the world’s forests. Having sold over 2 million trampolines worldwide, we are happy that all our trampolines are made from recycled metals, resulting in a lower impact on emissions and landfill waste. Every element of our trampolines can be recycled after use, and they are designed with premium materials built to last for years to come, minimising waste impact. Plum Play wooden products can be repurposed or recycled at the end of product life, reducing the environmental impact. Even our sandpit liners can be recycled.

We source natural and recycled materials to ensure our products are sustainably sourced and ethically manufactured. The steel used in our trampolines is derived from 100% recycled metal. We only use the most robust steel that is safe, durable and built to last. We strive to reduce plastic in our products and packaging to minimise our environmental and ecological impact. Together with this, all our products come in cardboard packaging that is both practically sturdy and recyclable. We are proud to support the responsible management of the world’s forests by ensuring that all our outdoor wooden products are made of FSC®-certified timber.

We continue to work with our factories and suppliers to ensure that we exceed international labor standards. We consistently quality check and safety test our products to go above the required standards. All our factories are audited and accredited by BSCI (Business Social Compliance Initiative) to ensure good working practices and conditions for staff. We also have a local team that visits our factories for routine labor standard checks. We are always looking for innovative ways to make our supply chain more sustainable. Plum Play are currently exploring practices to make our supply chain more sustainable by researching the possibility of installing solar panels as a sustainable energy source in our factories.

We partner with the Born Free wildlife charity and support them through charitable donations. Born Free is an international charity working tirelessly to ensure animals thrive in the wild. We are equally proud to partner with the Rainbow Trust Children’s Charity. We are committed to working with them in supporting seriously ill children and their families. We work with the Rainbow Trust by supporting them at events and encouraging charitable donations.

As a family-run business, Plum Play understands that family life requires flexibility. That’s why we have a hybrid and family-friendly work culture. At Plum Play we strongly believe in equal opportunities and diversity, which is why it is an integral part of our company guidelines. We strive to provide fair opportunities for everyone and work with influencers, organisations and individuals of all ages, genders, abilities and ethnicities.

We use organic material – all of our timber comes from managed forests and is suitable for repurposing or recycling. At Plum Play, we promote a circular model by using recycled steel in our trampolines. By utilising materials that have been previously used, we help to reduce waste and close the loop in the manufacturing process. We also encourage customers to upcycle their play equipment and love seeing people share their Plum Play upcycling creations with us on social media. Not only is upcycling in this way a fun family project it’s great to see as it helps the environment and continues our circular model.

Contact our customer service team within 48hrs of receiving your items to report any issues or defects with your product. Our team will assess each case and may request supporting images. A refund or exchange may be offered, at our discretion. We may also request that the item be sent back to us. Change of mind returns may be accepted within 28 days of purchase, provided the product is in its original, unopened and undamaged packaging. Please note, in circumstances of change of mind returns, the delivery fee is non-refundable and customers are responsible for the cost of returning the product to us. Please contact our customer service team to organise a refund. his must be requested within 14 days of receipt of the goods, and any returned goods must be received at our warehouse within 28 days of receipt. Unfortunately, any returns received after this period will not be accepted. Plumplay.com.au may make a 15% restocking charge or refuse non-mint condition goods at their discretion. They also reserve the right to charge a delivery fee for collecting goods from your premises, including an additional $13 fee for non-defective items if you cancel your order or change your mind. Statutory rights remain unaffected.