Our Sustainability Framework
Emissions and Key Environmental Issues
Materials
Supply Chain
Community Initiatives
Equality, Diversity & Inclusion
Circular Models
Service Offerings
Returns Policy
We use Hero Packaging and use Sendle as our couriers. We also use bubbles and recycle all our cardboard boxes into the packaging we send out to our customers.
Hero Packaging
We partner with a couple of other green companies like alkaline world and pine protect and give free informational talks and local community centres about health and supplements.
Sunbear is committed to being a fair and anti-discrimination workplace and welcomes employees of all genders, ethnicities, national origin, sexual orientation, religion, disability or age. We are committed to upholding these standards.
The products sold on this site are covered by our one-month full refund guarantee if the products supplied to you are defective on arrival. You have 30 days from the date of delivery to notify us that the products are defective. To get your refund, you need to inform us by e-mail sent via our contact us of your request, giving the date of purchase, name of the product/s and the order number by confirmation e-mail after your purchase. After e-mail confirmation, you need to MAIL us a written and signed attestation: Stating why you are unhappy with the product, and That you have no other claims against us after we refund your purchase price. The refund request has to be made by the same person or organisation that purchased the product. Refunds are processed manually and while we try to expedite the handling, you should be prepared for a 1-3 week schedule. Refunds are paid as a full re-crediting of your credit card for the full amount of your purchase price.
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