The products sold on this site are covered by our one-month full refund guarantee if the products supplied to you are defective on arrival. You have 30 days from the date of delivery to notify us that the products are defective. To get your refund, you need to inform us by e-mail sent via our contact us of your request, giving the date of purchase, name of the product/s and the order number by confirmation e-mail after your purchase. After e-mail confirmation, you need to MAIL us a written and signed attestation: Stating why you are unhappy with the product, and That you have no other claims against us after we refund your purchase price. The refund request has to be made by the same person or organisation that purchased the product. Refunds are processed manually and while we try to expedite the handling, you should be prepared for a 1-3 week schedule. Refunds are paid as a full re-crediting of your credit card for the full amount of your purchase price.