At The Body Shop, we’re making huge strides in reducing packaging, and incorporating more recyclable and recycled content. Reducing product packaging is the best way to improve our environmental impact in this area, helping to eliminate waste. The Body Shop was the original refill pioneer back in the 1970s, and we’re leading the refill revolution again today. In April 2021, we started a five year programme of rolling out refill stations across our stores. We exceeded our 2021 target by launching over 450 refill stations in 34 countries, which has already prevented over 120,000 plastic bottles from going into circulation. As part of Natura & Co, by 2030 our packaging goals are that 100% of our packaging material will be reusable, recyclable or compostable, and 50% of the plastic we use will be of recycled content. In 2021, 47% of our total plastic packaging was recycled (by weight), a significant year-on-year increase. This is because we switched the packaging of some major products from 0% to 100% PCR.12 By weight, 77.5% of all our plastic packaging was widely recyclable.

We purchased 782 tonnes of Community Fair Trade recycled plastic from India via our partner Plastics for Change in 2021 – a significant increase over 2020, when the scheme collected over 400 tonnes of plastic bottles for repurposing. We’re redesigning our packaging to use more metal and glass, as these materials are robust so can be reused multiple times and have high global recycling rates so are less likely to become waste.

Each Christmas since the early 1990s, The Body Shop Australia has supported Amnesty International Australia, selling Christmas cards and gift tags in its stores with 100% of all proceeds donated back to the human rights organisation. The Body Shop Australia is proud to partner with Amnesty International again in 2022, featuring design by Indigenous artist Ryhia Dank, titled ‘All The Little Things’. All proceeds from the gift tags will be donated to Amnesty's work to raise the age of criminal responsibility, and will help support equality, justice and freedom for Indigenous children, with a focus on kids at risk of being trapped in the youth justice system.

We have always stood up for equality and believe that everyone has a vital role to play in reducing exclusion and discrimination – particularly against communities who face extra barriers in many areas of life. We have created a Work In Pride Charter to formally establish our support for LGBTQ+ employees in the workplace. We've developed the following guiding principles: • We celebrate the diversity of individual expression • We know that people feel better and also can do a better job when they can be their truest selves • We want The Body Shop to be a great place to work, shop, and express yourself, whoever you are • We're all equal, whoever we are and whoever we love • We recognize and celebrate everyone, regardless of their gender identity and gender expression • We recognize and respect the gender identity and gender expression of all of our trans and non-binary colleagues. Through our charter, we aim to ensure our LGBTQ+ team members are accepted and supported, without exception, to be fully themselves in the workplace.

The Body Shop is embracing the circular economy in our store design and shop fit. For example, our new Activist Maker Workshop store designs use sustainable materials wherever possible. This means less virgin plastic, using Forest Stewardship Council (FSC)-certified wood and paper, and fixings that can be broken down at the end of their life. To avoid unnecessary waste, we’re phasing in these new designs when we open new stores or refit those that need a refresh. In 2021, we installed 529 of our new makeup stands - by using flexible, reusable FSC wood product holders we saved approximately 2.6 tonnes of virgin acrylic plastic within that year alone. And we launched over 450 instore refill stations in 34 countries, approximately half of the countries we trade in.

The Body Shop aims to make the highest quality products with the lowest possible impact on the planet, in line with our Charter for Change. We use ingredients of natural origin wherever we can. And we’ve never tested any products or ingredients on animals. Now, we’re challenging ourselves to go even further by reformulating our iconic products to maintain the highest quality, while having the lightest possible touch on the planet. In 2021 we launched five new and improved haircare ranges made with Vegan Silk Protein. We’re on track for all our products to be certified by The Vegan Society by 2023, guaranteeing that no animals are harmed at any stage of our product development or manufacturing.

ONLINE PURCHASE If you are returning an item you purchased online to a The Body Shop store you will need to provide your confirmation email and delivery note for a full refund.. INSTORE PURCHASE If you are returning an item you purchased instore to a The Body Shop store you will need to provide your receipt for a full refund.