Our Sustainability Framework
Emissions and Key Environmental Issues
Materials
Supply Chain
Community Initiatives
Equality, Diversity & Inclusion
Circular Models
Service Offerings
Returns Policy
LOW WASTE We only buy what we need! Our concept of simplifying choice, instead of offering hundreds of options, helps us minimise wastage. We buy and use what’s fresh that day. Once we sell out, that’s it! OUR WASTE GOES INTO BIGGER THINGS All of our flower clippings and off-cuts goes into making compost. The plastic that the flowers come wrapped in from the growers is collected by our team, recycled and given to a local business to make furniture.
LOW WASTE We only buy what we need! Our concept of simplifying choice, instead of offering hundreds of options, helps us minimise wastage. We buy and use what’s fresh that day. Once we sell out, that’s it! OUR WASTE GOES INTO BIGGER THINGS All of our flower clippings and off-cuts goes into making compost. The plastic that the flowers come wrapped in from the growers is collected by our team, recycled and given to a local business to make furniture.
REPURPOSING COFFEE SACKS Collaborating with local coffee roasters means we can upcycle their coffee sacks to wrap our flowers. Every coffee sack has its own special print and story, and we trim these to size before creatively wrapping each of our bunches. They’ve become a unique part of our flower bunches. NO PLASTICS We use recycled paper towels and biodegradable bags rather than foam to water wrap the flowers and use premium quality earthy textiles such as colourful hemp & twine rather than ribbon.
As much as we can, we buy Australian-grown flowers to reduce carbon emissions by preventing the transport of flowers from across the world. We also source quality Australian-made gifts from products from talented Australian makers and producers. They, too try to find a more sustainable approach to crafting their goods. From upcycled soy candles, Australian-made boutique wine and chocolate, it’s the perfect addition to any flower bunch.
We like to support our communities and give back where we can. For every bunch sold we donate $1 to charities. Currently, we are supporting Breast Cancer Research and Youth Off The Streets.
Flowers are better when the florists, the drivers and support team represent the vast diversity of the people who will receive them. We are committed to running our small buisness in a way that counts everybody in.
EARTHY TEXTILES and NO PLASTIC We’re an eco-mindful bunch. We’ve opted to use more enviro-friendly materials and products to put together our bunches. They not only look better, it’s also a small way to reduce waste. We use recycled paper towels and biodegradable bags rather than foam to water wrap the flowers and use premium quality earthy textiles such as colourful hemp & twine rather than ribbon.
Returns & Refunds Due to the nature of fresh flowers, we are unable to accept returns of our bunches. We try our very best to source the freshest flower ingredients and only dispatch the best from our studio. However, in the case that there is some fault or issue with the flowers received, please send us an email at hello@thefreshflowerproject.com.au referencing your order number, recipient name and delivery address and explaining briefly the fault or issue of the flowers received. Alternatively, give us a call on 0418 688 130 and we are more than happy to discuss if a refund is warranted.
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