Our Sustainability Framework
Emissions and Key Environmental Issues
Materials
Supply Chain
Community Initiatives
Equality, Diversity & Inclusion
Circular Models
Service Offerings
Returns Policy
We ship plastic free We only use recycled cardboard for our packaging , and you can also recycle after use We often use recycled shipping boxes as our outer boxes collected locally We use Sendle and Hero Packaging We partner with Terracycle for our silicone returns program
All of our cotton products are GOTS certified organic cotton We also have some products in our range that are made from sisal, hand knitted to support local artisans Our silicone is FDA approved food safe, free from BPA and Phalates All packaging is created using recycled cardboard and can be recycled Our products are chemical and toxin free and can be home composted or recycled. The products are designed to be reusable and reduce the need for anything single use. No plastic or chemicals used in production
Yes we only work with factories that support their workers and when possible we support farmers such as those in the Himalayas that farm the soap nuts, or those artisans in Vietnam who had knit our gloves.
We partner with Halfcut Org whose purpose is to buy back parts of the Daintree Rainforest to prevent development, They also have a very active re-wilding program. Carbon8 is also promoting regenerative farming. We support both of these important organisations. We also support women in the Philippines stay with their families by providing them with work to support the growth of 'Us and The Earth'
We support women to stay with their families through our partnership with 'The Outsourcing Crew' by employing some of the team on a contract basis for admin and technical work. We are a small team, but in the case of growth have no hesitations in employing any person that is competent in their work, regardless of sexual orientation, gender, race etc.
Through our partnership with Terracycle and our silicone free returns programs, we have created a circular loop where the silicone is properly recycled. All of our other products are either recyclable, or home compostable at the end of their lives.
RETURNS, REFUNDS & EXCHANGES If for any reason you do not absolutely love your purchase, we will gladly issue a refund for the value of the merchandise or exchange your items within 30 days of purchase. If more than 30 calendar days have gone by since your purchase, unfortunately we canโt offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Returns for change of mind are not accepted. Gift Vouchers/cards will not be eligible for a return. To complete your return, we require a receipt or proof of purchase and we only replace items if they are defective or damaged. There are certain situations where only partial refunds are granted (if applicable): Any item not in its original condition, is damaged or missing parts for reasons not due to our error Any item that is returned more than 30 days after delivery EASY RETURNS & REFUNDS In order to return the items you're unsatisfied with: 1. Please notify us in writing via email to info@usandtheearth.com including your order number or a copy of your receipt. 2. Once your return is received and inspected we will then refund.
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